# Refund & Cancellation Policy — JK DATA ACADEMY
JK DATA ACADEMY sells digital educational products that may be delivered electronically immediately after successful payment. Because digital products cannot ordinarily be returned in the same manner as physical goods, refund and cancellation requests are handled under this Policy and applicable law.
Products sold through www.jkdataacademy.com may include ebooks, PDFs, guides, courses, and other digital learning materials.
Digital products are delivered electronically and may become accessible immediately after payment.
Subject to applicable law, a refund may be considered in circumstances including:
Where the customer has been charged more than once for the same order due to a transaction or payment-processing issue.
Where payment has been successfully completed but the customer does not receive access to the purchased digital product due to a technical issue attributable to our Website or delivery system, and the issue cannot reasonably be resolved by restoring access.
Where the delivered file is genuinely corrupted or unusable and we are unable to provide a working replacement within a reasonable period.
Subject to mandatory rights under applicable law, a refund will generally not be available where:
Nothing in this Policy is intended to exclude or restrict a consumer right or remedy that cannot lawfully be excluded.
For ordinary refund requests covered by this Policy, customers should contact us as soon as possible and ordinarily within 3 days of purchase.
A request received after this period may still be considered where required by applicable law or where the circumstances reasonably justify an exception.
Email:
Please include:
Do not send passwords, CVV numbers, UPI PINs, or complete payment-card details.
We will review the request and may ask for additional information needed to verify the transaction or issue.
Where a refund is approved, it will normally be initiated to the original payment method through the applicable payment/payment-processing channel.
Approved refunds are normally initiated within 5–7 business days, subject to payment-provider and banking timelines.
The actual credit time may vary depending on the payment method, bank, card issuer, or payment processor.
Because digital products may be delivered immediately after payment, an order generally cannot be cancelled once the digital product has been delivered or access has been made available.
If a cancellation request is received before delivery and can reasonably be stopped, we may consider it subject to the applicable circumstances and law.
Customers are encouraged to contact us first so that we can investigate payment or delivery issues promptly.
This does not restrict any rights available to customers under applicable law or the rules of their payment provider.
JK Data Academy Email: contact@jkdataacademy.com Phone: +91 9315519258
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*This Policy is intended as a practical digital-product refund policy. Mandatory consumer rights under applicable Indian law prevail over any inconsistent provision.*