# Grievance Redressal Policy — JK DATA ACADEMY
JK Data Academy provides a mechanism for customers to raise complaints relating to purchases, payments, digital product delivery, refunds, customer service, or use of the Website.
This policy is intended to provide a clear channel for grievance handling in accordance with applicable Indian consumer and e-commerce requirements.
Customers may submit a grievance by email to:
Where possible, please use the subject line:
Grievance – [Order ID]
The complaint should include:
Please do not include passwords, CVV numbers, UPI PINs, or complete payment-card details in a complaint.
We will endeavour to acknowledge a grievance within 48 hours of receipt.
We will make reasonable efforts to investigate and resolve the grievance within 30 days of receipt, or within such period as may be prescribed by applicable law.
Where additional information is required from the customer, the resolution process may depend on the timely receipt of that information.
The grievance mechanism may be used for matters including:
Refund requests are handled under the Refund & Cancellation Policy.
Where a complaint concerns a technical delivery problem, we may first attempt to restore access or provide a working replacement where appropriate.
If a customer is dissatisfied with the response or resolution, the customer may pursue any further remedy available under applicable Indian law, including approaching an appropriate consumer dispute redressal authority/forum.
Nothing in this policy limits any statutory consumer right.
We may retain reasonable records of complaints and their resolution for customer-service, legal, tax, audit, security, and compliance purposes, subject to our Privacy Policy and applicable law.
JK Data Academy Grievance Officer: Bhawesh Designation: Partner & Grievance Officer Email: contact@jkdataacademy.com Phone: +91 9315519258 Address: New Delhi – 110088, India
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*This policy is intended as a practical website grievance procedure and should be reviewed by qualified Indian legal counsel if a formal legal opinion or entity-specific compliance certification is required.*